What Makes an Entrepreneur? Cojones (7/11)

by Mark Suster on January 5, 2010

bull manThis is part of my series on what makes an entrepreneur successful.  I originally posted it on VentureHacks, one of my favorite websites for entrepreneurs.

I started the series talking about what I consider the most important attribute of an entrepreneur : Tenacity.  I then covered Street SmartsAbility to PivotResiliencyInspiration and Perspiration.

You need the whole package

Through comment conversations with many of you I tried to emphasize that it isn’t enough to just have one attribute. Being tenacious without the mental flexibility to pivot based on market feedback is a disaster. Having street smarts with no inspirational ability to build teams can yield a great small business but will be difficult to scale into a large VC-backed business.

So we as VCs search for entrepreneurs/founders who have the whole package or as much of it as possible. Few people have it.

These are often amazingly talented people who are really strong in some of the skill areas and there is no shame in this. They often make great team members such as head of products, CTO, head of sales, CFO, etc. Great companies are comprised of great individual point people or functional leaders.

But when I’m looking to write my check I need to look in the eyes of the captain —the maestro who brings the whole orchestra together.

There are plenty of great leaders who work really hard and work for big companies.  And we’re lucky because they deliver many of the great products, services and content that we consume in our lives every day.  Some of these individuals get the bug to “do something entrepreneurial” but once you’re in the cozy confines of a well paid and well respected job it can be very difficult to take the kind of risk that entrepreneurs will.

7. Appetite for risk

bungee jumpEntrepreneurs are inherently risk takers. Not wild speculators, but pragmatic risk takers who have a blind belief that they will find a way to make things work. If you put on paper what it would take to be successful in your company, you’d never take the first step, which is why most people don’t. It is often called a “leap of faith” because you jump from safety into the abyss with only the blind faith that you’ll find a way.

I know it sounds trite to say that entrepreneurs are risk takers so let me describe the normal, rational person who I meet on a regular basis. I was recently onTWiST with Jason Calacanis. A caller dialed in to ask us questions about his startup. He was from South America but living in Switzerland and had launched a startup while holding down a day job at a consulting firm (McKinsey if memory serves). He wanted to raise angel money. I told him to quit his job first. If he wasn’t prepared to do that he wasn’t a real entrepreneur.

I know that 80+% of the people listening to me must have thought that was the wrong advice. But to me if you’re not willing to quit and take a risk on yourself, then you’re not confident enough in your own idea and skills. Why should I be? If your idea is so amazing that it warrants my hard-earned angel money or the money of my LP investors from our fund then why should I take a risk on you if you won’t take a risk on yourself?

About a year ago I had lunch with a guy who I believe is an amazing entrepreneur. He had built and sold his first company and had good ideas for his second company. He gave me the 50,000 foot idea and he was convinced that this idea would be a monster. The problem was that he was still working out the lock-up period in his big company.

He and his partner told me about this new idea over the course of nearly a year. I finally called bullshit. If this idea was so big then why would they risk not being first to market, not building defensible IP for the sake of a few hundred thousand dollars extra in lock-up money at a big company? I think the mind of an entrepreneur would be far more paranoid about yielding his great next idea than protecting his last 20% payout on the last one. They finally quit. I’m enjoying watching their progress.

I recently read the book eBoys about the founding of Benchmark Capital and the founding of eBay.  In the book they profile how VC worked in the early days (60s / 70s).  Partners in VC funds only wanted to fund entrepreneurs who had a certain percentage of their net worth tied up in their venture.  That’s hard core.  And we all know the fables about how people used to start businesses by taking a second mortgage on their home or by running up credit card debt.

Your financial risks of starting most technology companies these days are so low.  It’s lost salary for a period of time.  Servers, databases, bandwidth – they’re all virtual now.  And cheap.  VCs don’t have the same net worth litmus test and great entrepreneurs have a ton of sources for seed money to get financed very early.

You have kids, a mortgage, MBA debt? Not my problem. If your situation and risk profile doesn’t afford you the ability to be a risk taker I totally understand.  But remember what you learned in your MBA course – less downside / less upside … risk vs. reward.

What about VC’s and Risk?

I run the recruiting process for my VC firm, GRP Partners. About 18 months ago in early 2008 we hired an analyst (pre-MBA), but wanted to wait until after Summer to hire a post-MBA associate. It was May. I received an unsolicited resume from a second-year MBA student at Stanford. He had exactly the skills I was looking for in an associate. I interviewed him on the phone and in person. I introduced him to my partners who liked him.

We weren’t ready to hire an associate yet so I offered him a summer internship. He told me that, as a second-year student, he could only accept a summer internship if I would guarantee him the job in the fall if he performed well. He wanted an assurance that if he performed well, we wouldn’t go through a recruiting process.

I told him I couldn’t guarantee that. If he was confident in his skills he should take the internship. I told him I couldn’t imagine that a guy performing really well on the inside had anything to worry about from a great resume and interview from somebody we didn’t really know. I told him to join and “become part of the furniture.”

Without the guarantee, he turned me down. A few months later he called me back and said he would take the internship. I told him, “Sorry mate, it was a one-time offer. You had the door cracked open and should have taken it.”

Was I too harsh? I don’t think so. I want our associate to have empathy for the customers we serve — our portfolio companies. If the person I hired wasn’t cut from the same cloth as an entrepreneur, then how could I expect him to be able to see inside the mind of entrepreneurs?

I Practice What I Preach

I joined GRP Partners in 2007 before they raised their current fund (we closed a $200 million fund in March 2009). They told me not to join until after the fund-raising was done. I told them it was now or never. “Once you’re done raising a fund you’ll hire anybody you want! I want to join now while there’s risk. I’ll help you raise the fund. And I’ll take the risk. Pay me half salary until the fund is closed. I’ll pay my own moving costs and if we don’t raise the fund you owe me nothing.”

I figured that the alternative was that I start my third company with no salary and all risk. I had nothing to lose!

And that’s exactly how I got into the VC world.  On half salary and my own moving expenses.  I didn’t negotiate hard on carried interest.  I figured I was new to VC and had much to prove.  And I knew that if I performed well I would have leverage to ask for what was fair down the line.  Basically my strategy was to prove myself before asking for equitable compensation.

And so it was.

If I was willing to take risks to get into VC and be confident in my own skills once on the inside, then how could I accept an associate who had no cojones?

And more to the point – how can I fund you if you have no real appetite for risk?

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  • cesar_o_castro

    Mark – as I sit here in the first week of 2010 trying to balance little or no income vs. this company I'm trying to get off the ground, I can't tell you how great it was to read your full series on what it takes to be an entrepreneur. I'm down to my last 1-2 months of survival before I have to go back to the real word (if my startup doesn't hit certain milestones) and your posts gave me new energy to make this work!! Thanks for a great series of posts and I look forward to following your blog in the future.

  • http://twitter.com/christinelu Christine Lu

    your words are truly inspiring. don't ever stop writing. the time you take to share your experience is very much appreciated. thank you. :)

  • http://shanacarp.com/essays ShanaC

    How are we defining risk here?

    My mom tends to think I'm a little crazier than average and tends to dislike what I am doing. She didn't like the college I went to, she doesn't like the degree I'm pursuing, she disliked the art I originally was doing, and doesn't understand why I suddenly switched the kind of art I am doing. (trust me, art degrees are risky, though oddly enough mine is going to be less so, though that was not planned out at all, I'm doing the degree I want because I like it, though I find most of the time that I want to scream at it because it is difficult, which is why I like it.)

    For my background I chose a sort of risky set of decisions with all of the above, and I happen to like them (to the extent I like them) I'm sort of happy suddenly sneaking into Comscore calls for data sure out that's life. I needed a very out of the way theory oriented program to do what I wanted to do. My school sends students to a limited set of schools for religious reasons – and I didn't go to one of those schools. I was really happy with the learning experience, but it was one of the most difficult of my life. (don't do something that culturally gapping if you don't like risk, or pushing yourself to more risk)

    One thing I noticed is that the more you do risky things and are somewhat happy with the results, and have learned something from the results the more people like you and want to learn from you. (remember beginner stages of all of this) I find this really curious- why is that?

    Also, why is it that once you find out what you like, even if it is risky (that would be chasing after Comscore calls for me right now and reading lots of charts), why is that you do more and more of it? Clearly some people have an appetitive for risk- but I keep think in the back of my mind “You know, someone should tell me at some point, you are taking on too much risk, go to bed, stop it, it's unhealthy” One of the interesting things about coming of age during the big crash- how is this all systemically related, and when is enough risk enough risk even for those who are ok with it and like it?

    Just a back of the head thought. I like to think I'm somewhat moral even if I like certain kinds of risks, but I don't want to hurt people in the process. Is that possible to do with risk in the mixture -hedge moral issues and minimize damage to people?

  • jae@stiqr.com

    Mark, I think what you've done with the Launchpad is really great. Being in LA, you sometimes wish you had something like this and now that we have it, I'm sure it's going to help out a lot of entrepreneurs. I'm really glad someone in the VC has the real 'cajones' and I have a new utmost respect for you and your company.

  • http://infreemation.net/ Ian

    Thats a great point, I will consider myself lucky to be a lone entrepreneur within my immediate family tree!!!

  • http://infreemation.net/ Ian

    I guess my point was more about support networks and how they help mitigate the risks of entrepreneurship, but I guess there is a flipside where having family “support” or a large inheritance could actually increase the risk associated with a venture as you could both have family interference and/or suffer a much greater loss than if you start from a fresh slate and empty bank account. So ultimately all entrepreneurs have to take risks to achieve success. I guess the nature of the risks and rewards is pretty variable which is what makes being an entrepreneur so exciting!!

  • http://twitter.com/davidsmuts David Smuts

    Well done on Launchpad. Well done on early-stage focus. You, Jason Nazaar and Jason Calacanis are doing great things down in SoCal!

    Both of your examples have elements of risk, both are long termers in regards to tangibles (The benefits may not be realised for some time). No doubt you have also hedged your bet by identifying some quick wins too. But the pay-off on these capital efficient early-stage investments and early-stage networking can be HUGE. Very few VCs are doing this- “too risky” they say, “too time/energy consuming” they say, “too long term” they say. They're missing opportunities and not building networks w/new Entrepreneurs for the sake of investing solely in growth stage, or names, or waiting for the innovative Entrepreneurs to come to them.

    I really don't understand the logic/arrogance of some VCs who think the innovative Entrepreneurs will seek them out solely because they have funds, and therefore they can avoid the chore of networking. Sure, they will be approached by hundreds/thousands of desperate founders seeking funding. However, the most innovative Entrepreneurs who desire VC funding will seek our VCs who are themselves Entrepreneurial by nature, and this includes VCs who network and reach out.

    You're one of the few VCs who reach out. I guess for many of the old-fart VCs; reaching out is risky. It makes one look desperate, unsophisticated or naive in their view (not mine of course). Their days are numbered. As Darwin said: “Species Change Or They Die!”…, Same for VCs.

  • NicolasVDB

    Irv Grousbeck, in my opinion the best professor at Stanford Business School and himself a very successful entrepreneur, used to tell us that investors provide capital, founders provide management, and the two should not be mixed.

    I see no reason for the McKinsey guy to quit his job if he can do the necessary work to push along his start-up in parallel. He would be leaving money on the table un-necessarily.
    If he does jump you should question his judgment, not if he doesn't.

  • http://www.nerdbusiness.com/ Schwabe

    Since my current company runs a service based model my 'half ass' exit strategy was to scale back, put new growth on hold, and maintain the existing clients via part time commitment. While at the same time leveraging this company as a case study example to include with the pitch to VCs for my new business concept.

    Today, was an epiphany. I assume the Mr. Suster, and what you elude to Derek, is to find an exit that is profitable, ensures the clients are happy long term, and make sure it happens fast so that the next business concept can be manifested without any further delay.

  • jdileo

    Mark: I think your post is right on.
    I am a 36 year old entrepreneur who has spent most of the last ten years founding and bootstrapping a business to 70+ employees/>$12M revenues. Our clients occupied the real estate and financial services space and I lost several million dollars (after tax dollars!) trying to save the company when the economy collapsed. I failed.
    I started poor, built wealth, and am poor again. It sucks, but it is what it is.
    6 months ago I moved my wife and 3 kids to silicon valley because I wanted to be at ground zero for start ups. I have no center of influence locally and am tirelessly working to find my next run.
    Again, your post was right on…..many thanks.

  • Roman Giverts

    One risk you didn't talk about was dropping out of school. I think NOT dropping out is the biggest mistake most college students make. This is the one time where you can live off your parents and you have no expenses and family commitments. You literally have nothing to lose.

    I think all of the top CS programs should force students to take a year off after their second or third year to start a company. It may sound a bit radical, but can you even imagine how many successful companies would come out of Stanford, Berkeley, CM, and MIT each year? It would be like Y-Combinator on steroids.

  • http://www.blueleaf.com/ John Prendergast

    I'm late to the party but this really struck a chord with me, particularly :

    “And we all know the fables about how people used to start businesses by taking a second mortgage on their home or by running up credit card debt”

    Although, its not a fable. For my first venture in 1990 I convinced my parents to mortgage their house to help me set it up. Yes, I paid them back. On this deal I quit a very high paying job and wrote the first check myself. Critical to be willing to take the leap. For the doubters, I've married with 3 kids so you can do it if you really want to.

    On the other hand, you're standards for interns/associates are surprising. The only way they have empathy is if they actually been an entrepreneur. Everything else is just a guess.

    Love the blog, keep it up!

    Best regards,
    John Prendergast
    CEO & Co-founder
    Value Media, Inc.
    Linkedin: http://www.linkedin.com/in/johnprendergast
    Twitter: @johnprendergast

  • http://orangestudio.ca/ Ben Lu

    That's war tactics. Chinese generals used to pick a battle ground with a wide river behind their back so the only way to survive was to win the battle.

  • Roman Giverts

    Well said, I think what's most infuriating to me is the people who talk about starting companies, but don't even work nights and weekends. If you can't even make that sacrifice, give up now…

  • http://shanacarp.com/essays ShanaC

    If I start my own business one day doing something I will be either the 5th or 6th generation on my father's side through both his mother and his father I believe starting a business or being involved in an entrepreneurial activity in the US. At one point there was a family business through my fathers line. My father has some interesting stories. Both sides are populated heavily with entrepreneurs, though not exclusively so.(though even then, if I did family tree tracing there still seems to be risk oriented professions, or professions where something wierd is happening and the person is doing something risky in it).

    Let me tell you about these things, it doesn't help when you're middle name is some woman who got a degree in the late 1920s/early 1930s in zoology, owned her own fine dressmaking business during the depression, was introduced to her husband by the Duponts (he was the bootlegger, she was the dressmaker, they were both the most Jewish people they knew the same age), she ended up somehow owning a racehorse and doing daytrading in the 70s before it got cool. While doing her own baking. Now imagine being told that was one of the people you were named after- I really in some ways don't like it, and in some ways I realize I have to beat that. As well as spin it in my own way. And in some ways reject it. I'm never going to be my great aunt, it's impossible. I'm not her by definition.

    It's an interesting experience to have these sorts of people in your family tree, you never know what to expect next.

  • http://www.mediabadger.com/ Giles Crouch (Webconomist)

    I've known a few successful entrepreneurs that nurtured their start-up over a year or two while holding a day job; they managed the risk carefully so when they went to raise capital, they had a better story.

    There's so many variables. Me? I jumped off the cliff 3 months before the markets collapsed in 2008 in a part of Canada that has few investment channels. Still, we have revenues and I guess that's saying something.

  • http://thedreaminaction.com/ Ryan Graves

    and the weather blows 15 degrees tonight w/ snow on the way.

  • Shane

    I couldn't agree more. Giving students interested in pursuing entrepreneurial activities the sanctioned ability to take a sabbatical to pursue a business would be perhaps the greatest boon to their future success. Truthfully, it should also be an option for students pursuing entrepreneurship/business degrees as well. Even though most ventures would fail, the returning students would be so much better prepared to receive their education than they would have been if they would have pushed right through school.

    Spot on!

  • http://bothsidesofthetable.com msuster

    Or find somebody to run your business and reduce your role to being purely a shareholder.

  • http://bothsidesofthetable.com msuster

    Thanks for leaving comments. Sounds like you and I have some similar experiences. And, yes, I do like your word conviction. Cojones is a better headline, though ;-)

  • http://bothsidesofthetable.com msuster

    Great reminder. I left my comments directly on your blog –> http://billbar.posterous.com/thoughts-on-risk-p

  • http://bothsidesofthetable.com msuster

    Thanks, Cesar. Good luck with things.

  • http://bothsidesofthetable.com msuster

    Thanks, Christine. And I look forward to 2010 where you finally drag my arse to China to start building some new experiences.

  • http://bothsidesofthetable.com msuster

    I don't know. I think there is a higher level of personal life impact / churn at startups and it always brushes up against moral issues. Example: you have 6 weeks' cash left in the bank. You think you can raise more money. A customer gives you an order and pays. Do you take his/her money? The startup world is always an ethical / moral maze and you have to do what you believe is ethically right.

  • http://bothsidesofthetable.com msuster

    I respectfully disagree. He can moonlight for a period of time. I agree this can be healthy to balance financial needs. Beyond that it shows lack of conviction in his idea.

  • http://bothsidesofthetable.com msuster

    Wow. I'm really sorry to hear your story but let's hope it is the second act of many more to come. I have to admit I was in your shoes. Our company was doing $14 million in revenue but we were nervous about our long-term survival. We managed to put our footing right and the outcome turned out well for us. But it could have gone in the other direction. I wish you well.

  • http://bothsidesofthetable.com msuster

    Thanks, John. I guess I said “fable” because fewer people actually do it these days. Congrats on your successes. re: associate – the guy we eventually hired had been at a startup and did not have an MBA!

  • http://twitter.com/CamiloALopez Camilo Lopez

    Thank you Mark, Same to you!

  • http://thedreaminaction.com/ Ryan Graves

    and the weather blows 15 degrees tonight w/ snow on the way.

  • http://twitter.com/davidsmuts David Smuts

    I know I sound pretty extreme! It's just I sort of laugh internally when I see so many intelligent people believing their cushy job offers them security in life. I've worked in the big companies long enough to know security is down to you, not to your employer.

    I understand why many people never take the plunge. I also understand that not everyone has this DNA in them but I've also had the great fortune in my relatively short life to have met some very amazing men and women (politicians, businessmen, gurus, artists, rock stars etc..,) and have observed that they typically view security in a completely different way than the general public does. All in the DNA I guess.

  • jdileo

    thanks for the kind words. all will work out, winners always win at the end of the day.

    if you run across any portfolio companies that need a c-level driver keep me in mind :)

  • http://shanacarp.com/essays ShanaC

    I don't know either. The Pivot post and this post heighten to me how important it is to have a firm moral grounding. I'm an on again-off again yoga person. Balance was a weak point for me for a very long time, in some ways it still is. It took me a very long time to understand with my body that the trick to balance is a strong grounding that you can constantly make micromovements and microadjustements on as your body holds the pose.

    Because of the churn, you are going to have your own set of movements that are right for that startup and that person. How do you get the good ethical development before that so you can make those movements and not fall on your ass. (Yes, I believe amoral and immoral action will eventually come back to bite you badly)

  • http://twitter.com/davidsmuts David Smuts

    I know I sound pretty extreme! It’s just I sort of laugh internally when I see so many intelligent people believing their cushy job offers them security in life. I’ve worked in the big companies long enough to know security is down to you, not to your employer.

    I understand why many people never take the plunge. I also understand that not everyone has this DNA in them but I’ve also had the great fortune in my relatively short life to have met some very amazing men and women (politicians, businessmen, gurus, artists, rock stars etc..,) and have observed that they typically view security in a completely different way than the general public does. All in the DNA I guess.

  • http://www.ryanborn.net ryanborn

    You are right and direct and perhaps a little harsh. The half salary move to get into GRP was a nice one. A little story along the same lines of your GRP gamble from my personal life…When I wanted to get into photography so I told WireImage (where I was an accountant at the time) “I don't want an end of year bonus, I want a camera and permission to go out a shoot it on nights and weekends”. The camera was worth 1/3 of the bonus. After 3 years of monthly royalty checks (and still going), the camera has paid back 15 times the bonus that I forfeited to get it. No risk, no reward.

  • http://bothsidesofthetable.com msuster

    Nice story, Ryan. I obviously know that you are an entrepreneur that has risk tolerance and is “going for it.”

  • Batman

    I hate tuning in late…. Will have to goto the earlier parts to get caught up, and find out what I'm doing wrong :)

  • mironlulic

    I met with Bart Greenberg for lunch a little while back to discuss my mobile tech startup and he actually said that he was advising people the opposite – that they try to retain their day job because the current economic situation was compounding risk. But hey, he's a lawyer so I suppose his advice will inherently be risk averse.

    Because of financial obligations to my family, I have had to retain my day job and plough ahead by bootstrapping and moonlighting. It's finally paying off. We've been seeing revenue growth between 40-60% every month for the last 6 months and have begun to attract interest from investors.

    I believe you're correct that entrepreneurs are by nature risk takers, but there are ways to mitigate risk in an early stage startup and still succeed – it doesn't have to be an all or nothing approach.

  • http://richineverysense.blogspot.com/ scheng1

    The same concept of risk taking applies to all investors in stock market, forex, real estate and other investments.
    Once the money is sunk, there is a likelihood that we never see it again. On the other hand, there is a stronger likelihood of getting great returns.

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  • http://www.kidmercuryblog.com kidmercury

    entrepreneurs def need cojones, no doubt about that. i think VCs need a lot more cajones too though, especially in our current environment, that is if they would like to get the IPO market back and the exit opptys that wall st affords.

  • moeinmpls

    Interesting… I actually had an upbringing that instilled entreprenuership by negitive association. I had a father who was a mainframe engineer for CDC and mother who worked for Norwest Bank. Both ended up as victims of company downsizing / M&A.

    Both suggested that I take the safe route and start my own business… go figure!

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  • http://twitter.com/mikeschinkel Mike Schinkel

    @msuster: I'll I'm asking is that you have enough confidence in what you're doing to quit your day job before you pitch me.

    I couldn't agree more. I refer people to that wisdom often, with a simple saying: “Burn the ships.”

    http://successsecretsatkempskorner.blogspot.com

  • http://twitter.com/mikeschinkel Mike Schinkel

    @msuster: I’ll I’m asking is that you have enough confidence in what you’re doing to quit your day job before you pitch me.

    I couldn’t agree more. I refer people to that wisdom often, with a simple saying: “Burn the ships.”

    http://successsecretsatkempskorner.blogspot.com/2007/09/burn-ships.html

  • http://twitter.com/Dunnys09 Dunny's

    The great enterprises of today are built on the foundations created from the vision, talent and drive of entrepreneurs.''The YES Movie'' by Louis Lautman
    http://www.TheYesmovie.com

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  • readytojump

    Great post- gives me much to think about. I'm in exactly this situation – I've worked nights and weekends on my own business with a day job and a salary. We've (my partners and I) come really far and the plunge is right around the corner. This is my second start up so I've been there before and know what it's like to bootstrap.

    That said, now it's different with a young son. My wife is totally supportive (tolerant of risk and believes in the business) but she's a stay at home mom so we have no other income.

    So here's my question: assuming I go to investors AFTER quitting (that's the prerequisite, right?) is it appropriate/fair/legit to ask for a salary from investors? If so, what salary level is right? What about health care? Or AT LEAST health care?

    Grappling with this right now. Love to hear opinions….

    Thanks

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