Quick Practical, Tactical Tips for Presentations

by Mark Suster on May 15, 2011

In the past I’ve given some tips for handling meetings effectively, covering topics like:
- How not to let your meeting go down a rat hole;
- Dealing with the elephant in the room;
- Dealing with skeletons in your closet;
- How to make meetings discussions, not “pitches”
- A tale of two pitches (I eventually invested in the first company that pitched)

Today’s post is a subtle one about positioning yourself in a presentation. This might be a VC meeting but also might just be a sales or biz dev meeting. It’s any meeting where you are in a small room and are being called on to present on some form of overhead slides

1. Sit closest to the projection screen – Many times a week I have entrepreneurs who do presentations for me and often I’m with some or all of my colleagues. From witnessing all of these presentations I can tell you that there is a right place and a wrong place to sit.

If you look at Diagram A above you’ll see that the presenters are sitting at the opposite end of the table from where the screen is. When I lay it out this way I’m sure it would be obvious to you that this isn’t the optimal place to sit but I’d say a good portion of presenters make this mistake. The problem is that the people your presenting to are forced to choose between looking at you and looking at the screen. When they choose the latter they are totally tuned out to what you’re saying.

If you look at Diagram B you’ll see that the people you’re presenting to can look you in the eyes and glance up at the screen. You’ll hold their attention much better. Your laptop will be synchronized with the screen so resist the temptation to turn around. Your goal is to work the room, look people in the eyes, judge people’s responses to your presentation and engage. You can’t do that if you keep turning around and looking at the screen.

2. Avoid a home team & away team (unless you’re in Japan) – Another thing I often try to avoid is the “home team” and “away team” format if I can. If you show up early to set up then it’s easy to stake out the right seats (Diagram B). First, sitting across the table from your teammates puts you in the right position near the screen but also it creates an environment that is not “across the table” and therefore easier to make things informal and build rapport.

I personally wouldn’t worry about it if it the team coming to see your presentation seems a bit surprised and says, “oh, we normally all sit on the same side.” Just smile and say, “Oh, sorry. We didn’t realize.” If you can get away with it, go for it. Sitting by the screen is the best excuse.

I’ve lately been attending meetings with our shareholders (called LPs or limited partners). I’ve learned that LPs don’t expect presentations to be done on a screen so I need to travel around with paper. That’s not really me but I’ll stick to convention. I’ve found it more difficult to break out of the home team / away team this way.

One warning: I was taught that culturally in Japan there is an expectation that you sit in the home team / away team format so you need to follow this convention. The away team (that’s you) sits with their backs to the door. I’m told that this comes from ancient times when you would always want to be able to see the door to know whether an enemy was coming so if you were hosting you always chose the side across from the door.

3. Work the entire room, don’t fixate – When you’re presenting to another team make sure to spread your eye contact evenly across the team to whom you’re presenting. Often in a meeting there is one or more talkers in the group of people you’re meeting and I’ve found that some people end up giving them all of the eye contact. I’ve also seen some presenters give all of the eye contact to the most senior team members.

Both of the scenarios make me REALLY uncomfortable when I’m in the room because I always notice. I can’t stop thinking inside my head, “What is the person who’s not getting no attention thinking? Are they offended?” Honestly, this is a very common occurrence and is a mistake. Don’t make it. Show respect to everybody you’re meeting.

4. Don’t have hand outs - If you’re doing a printed presentation (as I have been lately) you have no choice. But for all other presentations don’t hand out any printed materials in the meeting. Your goal in the meeting is to build rapport and to command the complete attention of the people to whom you’re presenting. Even the best behaved of recipients can’t help themselves but to flip ahead to see what’s coming. The worst behaved will literally never be on the slide you’re presenting. Yes, it’s rude. But you enabled them. If you really want to hand out notes do so at the end of the meeting as a “take away.”

5. Never present “eye charts” – One line that I hate hearing is, “I know you can’t read what’s on this slide, but …” or “I know this is a bit of an ‘eye chart’ but …” Listen, if I can’t read it then why the eff would you bother putting it up on the screen? In slides, less is almost always more. Bigger fonts, more visuals, less text should be your guideline. For any situation that requires a complex diagram then you must do a “build.” That means that you only show one section of the screen at a time and then hit the mouse to show the rest. No fancy builds (i.e. spinning, complex fade ins) – if you must use it keep it subtle.

6. If you have detailed slides you can hand them out in real time - There are times where teams want to go through detailed information in a meeting. One example would be detailed financial statements. In this instance I recommend coming with printouts of those pages, hold them in your folder and hand out when you hit that section of the meeting. Some great CEOs I know do this for board meetings.

So, there you have it. Tactical advice for meetings. It’s not going to make a bad company, good. But trust me when I say that if you get the tactical meeting dynamics right the rest of the meeting has a better chance of going more smoothly.

Share and Enjoy:
  • Twitter
  • Facebook
  • HackerNews
  • email
  • Amin Palizban

    Mark, i agree with this post, sometimes it’s hard to chose your position as the home party is already seated. Also, how do u feel about using stock images on slides to capture attention?

  • SteveD-

    Hi Mark, Love your tip about where to sit relative the screen and the audience. Simple but effective tips like these help ensure the presenter maintains control of the audiences attention. Another tip would be if someone on your team other than the presenter is running the slide show make sure you practice together. Nothing worse than having the discussion get out of sync with the slides. I was once part of a group presentation to a potential customer where this happened. A more senior member of our team had just completed his presentation and offered to run the slides for me. Huge mistake that led to a very awkward presentation. Thanks for another great post.

  • http://blog.ideatransplant.com Jan Schultink

     Great suggestions. I recommend still using a remote control to switch slides, even in these smaller rooms.

  • http://twitter.com/Mojsilovic E-75 IT Services

    I have seen diagram A in the real life from a senior sales people and CEO and I was stunt how the hell they think they can get away with ti? They do sell, but I can bet they would sell more if they use diagram B.

    People you are presenting to wants to see the slide and if you doing a live demo they want to see the app, but presenter can be great show man and very interested and they want to see him too.

    edit: i have no idea why instead of my name my company name appear…

  • http://resumecvservice.com/ resume writing service

     very good words…. thanks!

  • http://www.alearningaday.com Rohan Rajiv

     Thanks Mark..

  • http://about.me/humphrey HumphreyPL

     Hi Mark great advice. 

    I have never really thought about the position of presenting but will definitely keep this in mind. 
    A small trick I learned when preparing for a presentation is that most people write out paragraphs or info and try to remember it word for word. Its okay to start that way but slowly start removing words and then practise the presentation again. Then remove more words and repeat until you only have 1 or 2 words for every paragraph. Also in terms of presentation/powerpoint rules I am sure you have heard of Guy Kawasaki’s 10/20/30 Rule (http://blog.guykawasaki.com/2005/12/the_102030_rule.html) Essentially its – 10 Slides (1 Slide For Each Subject like Problem/Market/Solution/Team/Needs..etc)- 20 minutes (Even if you have an hour, you never know)- 30 Point Font (Or Halve the age of the oldest person in the room :) (He did mention you can have a 7 point font it pitching to a 14 year old! :)  I also find keeping the text on the powerpoint to a minimum is really important so that you don’t “read the desk” which is my biggest annoyance and engagement more with the audience. Guy also did a talk at Stanford recently about Enchantment which I quite liked. (http://ecorner.stanford.edu/authorMaterialInfo.html?mid=2669) Cheers,Humphrey

  • http://twitter.com/davidjblevine David Levine

     Yet another invaluable post Mark! 

    If I may be bold as to add my two cents: 

    1) Stand if possible, not sit. Standing allows focus to move back and forth between you and material and helps convey passion and energy (but don’t distract!) and 

    2) Use bullets as your aide memoires but don’t convey too much info. Otherwise you will have a similar situation with the print-outs that someone is reading ahead and not paying attend to what you say now.

  • http://blogs.fluidinfo.com/terry terrycojones

     This is a bit of a trivial micro-optimization, but I was once told (at the start of a presentation) that I should have chosen to stand on the audience’s left when making the pitch (I was front right). The person who pointed this out told me that when reading left-to-right languages, the reader’s eyes naturally return to the left and that that’s where the speaker should be. I have no idea if it’s right, but I follow the advice.

  • Anonymous

     Interesting views. I think so much is common sense but you still don’t always think about it as a presenter in the heat of the moment. 

    What about standing vs. sitting? I’ve always felt much more comfortable pitching while standing. This kind of looks like everyone is sitting at a conference table.  I tend to get really animated, waving my arms around and everything, and that’s always felt hard for me while sitting. 

  • Anonymous

    I love the tactical stuff – it’s very useful.  Keep it coming, and encourage your fellow bloggers to do the same.  Thanks.

  • http://twitter.com/jw512 Jason Wesbecher

    What makes this post so effective is how tactical it is.  Nice work.  I would add a couple of additional tips:

    1.  If you require wifi for a demo/webex, bring your own.  You can eat 15 minutes just trying to configure your settings.  Painful.

    2.  Always turn off your mail client and IM.  So annoying to watch Outlook or IM notifications pop in and out of the frame.

    3.  Totally agree – don’t leave any hard copies behind.  Instead, use that as an opportunity to have your audience ask you for more information.  The best scenario is to very respectfully *drip* materials over email back to your audience over a several week period.  “Hey, thought you would find this Gartner report interesting given Kevin’s questions about market size during our meeting last week…”

  • http://arnoldwaldstein.com awaldstein

    Hi Mark

    Straight talk on the basics helps. Thanks.

    For me though, the most important thing is to be passionate and genuine and open. Having all the details down and not being passionate is worse than being passionate and articulate with some presentation tactical errors.

    But, to have both is the win….

  • http://twitter.com/matthewroche Matthew Roche

     Mark,
    I just had a flashback to CAPS.  You forgot to tell them to sit in the seat that is first in the field of view when people enter the room…  ;)

    Matt

  • Marilyn Byrd

     Terry, I would never have thought of this point, but it makes absolute sense.  BTW, micro-optimization adds up. 

  • http://www.24pagebooks.com MartinEdic

     Love the seating info. On the eye charts theme, Guy Kawasaki has a 10/20/30 rule: 10 slides max, no more than 20 minutes for the entire presentation and 30 pt. type (that will really limit the amount of crap people put on slides!).

  • http://www.24pagebooks.com MartinEdic

    Oops, guess I should have finished reading all the comments! Great minds think alike…;-)

  • Anonymous

    you are using the disqus commenting system – go to http://www.disqus.com and edit your profile.  I think that should take care of it. 

  • William

    Hi Mark,  The normal convention throughout East Asia now is home team-away team, but is not necessarily with the home team facing the door.  That is for dinners where the host face the door.  For meetings, it is acceptable for guests to face the door.

  • http://www.interpretllc.com Michael Dowling

    Mark, I’ll share something I recall my dad once said to me about “eye chart” presentations, “the best use of powerpoint is to make A POINT POWERFULLY!” Best presentations I’ve seen have used few words – it requires a lot more work, but the payoff is much better

  • http://declandunn.com Declan Dunn

     The seating is such common sense, and amazing that someone would sit in the back, forcing people’s heads to go back and forth like a tennis match!  One part of presenting that I’ve found works is to tell them what you’re going to talk about, and ask ALL of the people in the room (via eye contact) if there’s a particular part of your presentation they’d like you to spend more time on than the others…

    Investors all have different interests, and it makes the presentation more interactive, plus you spend time on what they find interesting, and you learn what’s really interesting about your product, not what you think is interesting, which helps the presentation get better each time. Just like we use feedback loops in social media, integrate some quick feedback at a presentation to engage and also find out why those listening are really interested in your business.

  • http://www.enterthegroup.com Sal Pellettieri

     Good advice. I suppose one would need a clicker then to implement this strategy, but makes sense.

  • http://filmicgames.com John Hable

    +1 on #5.  The best thing I learned in college is the rule of 7: no more than 7 words per line and 7 lines per slide.

  • http://bothsidesofthetable.com msuster

    I use as much stock images as I can. But presentations with just images go down better in a big crowd / presentation area than in a small room. So balance that with custom produced graphics that demonstrate process, industry dynamics, financial plan, screen shots of system, etc.

    re: home team already seated – obviously if the seats are filled it’s harder but if you’re doing a presentation I would still say, “do you mind if we sit near the screen so it’s easier to present?”

  • Lee Essner

    I agree it’s best to avoid handouts. However, for Board meetings I always like to send materials out in advance. Usually all the materials are incorporated into a PowerPoint and inevitably some folks jump right into questions from different parts of the presentation. Any suggestions on how to reconcile having no handouts and wanting to give everyone time to review stuff and be better prepared for the meeting?

  • Vsangnam

    Spot on.  Trueism about japan is also practiced in other asian countries. Although, in my 15 years of experience doing biz in asia, if you are a foreigner, it’s not necessarily neccesary. Even in japan you’ll find they love to be less formal like “westerners” if you initiate the meeting to be so.

  • Yossy

     :-) Thanks Mark. I am going to present tomorrow our deck to potential investors. I must say that i have read all your VC’s tips, convert them to PDF files and read it few times with great attention. I feel that it helps me a lot….. Will activate all that tomorrow in the meeting :-)  

  • http://twitter.com/NickyChips Nik Souris

    Thanks Mark. Solid SOPs.  On presenting in a foreign situation (home or away), I cannot emphasize how important it is to know your audience and their customs.  It’s that first impression / step in building a relationship.

    The other interesting element in the post is the smaller or non-projector presentations  -  in terms of both meeting dynamics and deal size.  Seems like the bigger the deal the more face-to-face.  Any tips or best practices on these?

  • Robyn

     Excellent points. I just published an article about bringing engagement techniques for presentations http://bit.ly/ltikoB And this is perfect for the other tactics!

  • http://bothsidesofthetable.com msuster

    Maybe. My only concern is that in a small room you don’t want to seem “overly scripted” and a remote control might look that way. But if you do it subtly I think it’s fine.

    But since you’re the MASTER of presentations I’ll defer to you ;-)  

  • http://bothsidesofthetable.com msuster

    Guy’s 10/20/30 is a classic, must read for any entrepreneur. Thanks. 

  • http://bothsidesofthetable.com msuster

    If you stand in a presentation to a small meeting room it gets really awkward. I would advise against it. Every now and again somebody stands when they present in our small conference room to 3-5 of us. We always feel awkward. I wouldn’t do it. Your goal is to build rapport, not to lecture. How can you build rapport when you’re standing and the rest of the room is sitting?

  • http://bothsidesofthetable.com msuster

    Makes sense but never occurred to me. 

  • http://bothsidesofthetable.com msuster

    copied from a comment I made above …

    “If you stand in a presentation to a small meeting room it gets really awkward. I would advise against it. Every now and again somebody stands when they present in our small conference room to 3-5 of us. We always feel awkward. I wouldn’t do it. Your goal is to build rapport, not to lecture. How can you build rapport when you’re standing and the rest of the room is sitting?” 

  • http://bothsidesofthetable.com msuster

    aww, man, these are so good I should have had them in my original post.

    1. people dick around at the start of presentations working on logistics way too often and waste valuable time and more importantly momentum / relationship building. key lesson: agree with assistant that you’ll turn up 15 minutes early to get logistics working. 1/20 people actually do this with my assistant. I always think, “that was smart.”

    2. Yes, yes, yes. Those annoying pop-ups and the poor sods sending you messages that are no longer private.

    3. That’s what I was always taught about sales. Well said, sir!

  • http://bothsidesofthetable.com msuster

    Agreed. But that’s my next post ;-)  

  • http://bothsidesofthetable.com msuster

    And you forgot to mention the unicorns!  

  • http://bothsidesofthetable.com msuster

    Thank you for adding that. 

  • http://bothsidesofthetable.com msuster

    agreed 

  • http://bothsidesofthetable.com msuster

    common sense, I know. But not obvious for everybody based on my experience. I like your suggestion of asking what they want to cover.

  • @ryanmatthewb

    When presenting to a customer/prospect (vs. A VC firm or investor) I like to skip all of the common slides and put them in an appendix. These would be the ones marketing give you and less strategic presenters lean too heavily on: corporate overview and history, case studies, *logo slides*… Everyone has these and the customer has probably seen 3 or 4 similar presentations that week that look the same. Ideally your audience would know this already because of the work you have done ahead of the meeting. A senior executive might not have heard yet, but they also probably don’t care as much about glib info about your company as much as you’d think.

  • @ryanmatthewb

    When presenting to a customer/prospect (vs. A VC firm or investor) I like to skip all of the common slides and put them in an appendix. These would be the ones marketing give you and less strategic presenters lean too heavily on: corporate overview and history, case studies, *logo slides*… Everyone has these and the customer has probably seen 3 or 4 similar presentations that week that look the same. Ideally your audience would know this already because of the work you have done ahead of the meeting. A senior executive might not have heard yet, but they also probably don’t care as much about glib info about your company as much as you’d think.

  • http://twitter.com/davidjblevine David Levine

    I take your point about size of room to be factored into the occasion. My gut feel is that when the room is larger and the audience is more spread out, standing allows you to engage with each person more effectively as you don’t need to turn your body as much.

    I do also believe that particularly with more engineering-focused audiences (which I present too a lot), there’s a great deal of pointing and explaining of visuals.

    To be clear though, I’m not advocating a one-size fits all situation. Depending on the audience, material and room logistics I find I’m more effective with a mix of standing and sitting.

  • @Ryanmatthewb

    Actually this dynamic may apply with VCs as well, in that there is probably a lot of fluff they frequently encounter, though the content is probably different. There is a lot of good info out there on content for VC presentations. I think I saw @msuster cover some on one of the This Week In VC.

  • @ryanmatthewb

    I think it is important to strike the right balance between demonstrating you did your homework prior to the meeting (understanding the audience’s overall objectives and how your presentation is aligned) vs. not pretending to fully know their business and decision criteria.

    What has worked for me has been a slide that is titled “what we’ve heard” or “approach and alignment with your objectives” with content that lists 3-5 opportunities in one column, corresponding challenges to realizing those opportunities in a middle column, and corresponding business impact in a third column. Then touch on one or two when presenting but ask for feedback as to whether these are correct or if any are missing. Some of my best presentations have spent 15+ min on this slide!

  • http://blog.ideatransplant.com Jan Schultink

    Thank you for that compliment :-)

    Yes, use the remote subtly, just to avoid having to go back and forth to the laptop all the time. 

  • @Ryanmatthewb

    Ok last one before I hit the hay. Address the elephants in the room, while you are in the room, or others will address them later when you are not there. One company I worked for was slammed by a very influential analyst. After a big presentation we left the room on cloud 9 that it never came up. It came up later while working on a sales contract and by then it was too late and our reactive response was weak.

    Now when I run into these types of scenarios I have a slide with a big elephant on it. After a chuckle or two some naysayers who would have been content saying nothing about the issue pipe up. They are more comfortable stating their concern, and we get a chance to address it. Also our allies in the room hear the talking points to go to bat for us behind closed doors later.

  • Shantanu Mathur

     Some additional tips on how to get attention on you as opposed to slides while making key points: 
    1. Dont be afraid of stepping between the screen and the audience to grab attention. Ensures everyone looks at you and pays attention at you 
    2. Another way is to blank out the ppt screen using the b (black screen) or w (white screen) key when in slideshow mode
    3. If making a paper presentation, use your hands/ body to indicate when you want them to pay attention. e.g. put your hand on top of the slide and look at the people in the room – the logic is people tend to mirror the presenter/ leaders actions

    Thanks – great tips as always

  • http://www.gamesbrief.com Nicholas Lovell

    As a junior banker, we were trained on quite a lot of this. The one that I find myself  doing instinctively is always choosing to sit with your back to the window. It gives you an aura of power.

    Not so good if you are trying to build rapport.

  • http://www.gamesbrief.com Nicholas Lovell

    As a junior banker, we were trained on quite a lot of this. The one that I find myself  doing instinctively is always choosing to sit with your back to the window. It gives you an aura of power.

    Not so good if you are trying to build rapport.

Previous post:

Next post: