Venture Capital Q&A Session

by Mark Suster on July 29, 2010

We received so much positive feedback from our This Week in Venture Capital show walking through valuation calculations & term sheets that we decided to do a Q&A show this week to address topics that entrepreneurs want to learn about.  We will continue to do more of this.

If you want to watch the show click the image above or this link, but if you want a quick read – here’s a summary (oh, and if you’re wondering – Jon Stewart copied me – not the other way around):

1. @tevye2009, Q: “can you briefly explain why it’s best to get a small valuation when getting investment.” A: It’s not best.  The best thing to get is a “right sized” valuation.  People assume that I’m biased because I’m a VC and think you should always get the highest valuation possible.  This is wrong.

I explain in the video what happened in my first company (e.g. on the entrepreneur side of the table) when I raised at too high of a price.  I eventually needed more money.  The A round was done in February 2000 (end of the bull market) and my B round was done in April 2001 (bear market).  As a result I had to do a down round.  Down rounds are psychologically really difficult on companies and can make it harder to do later rounds.

So don’t raise money at a cheap price, but don’t get too far ahead of yourself either.  Pricing high also takes exit options off the table.  In the video I also covered why you shouldn’t raise too much money too early in your company’s existence.  We also discussed how to deal with pricing in angel rounds and a strategy I advocated in my “social proof” blog post, which is to price your initial angel round really low and get in the best possible angels as a way to get momentum in the company.   This question runs from about minute 2 – minute 8.

2. Mike Stern (wasn’t sure which one so leave a comment if it’s you): Q: “is it possible to sell your startup without venture investment if the company has big traction and a large user base?” A: Yes.  In fact, far better if you haven’t raised venture capital.  People buy companies for 3 primary reasons: 1) they want the management team / talent 2) they want the technology or 3) they want the market traction (revenue, customer base, profits, etc).  People also buy for defensive reasons or ego but that’s a different story.  But the key is that if you want to sell your company you need to have active relationships with potential future buyers.  We discussed that at length in this TWiVC with Michael Montgomery.  But to the question – it is much EASIER to sell your company if you’ve never taken venture capital.  Angels have a much lower threshold for returns than do VCs.  This is minutes 8-11.

3. Mark Jeffrey - Q: “Is it more traditional to do your ESOP (employee stock option plan) before or after your angel or Series A funding?” I got on my soap box on this topic.  I talked about the need to have a restricted stock plan for your earliest employees.  This has HUGE tax benefits to those that join early.  See this chart to show you just how much – around 2x the taxes.  The downside is that people need to buy their stock.  But if you do this early (pre VC) then the price points are pretty low.  I talked also about 409a valuations and why common stock purchases cost less than preferred stock purchases.

But most importantly I lectured founders that you can’t avoid the admin of setting up your ESOP.  Do it early.  I’ve heard every excuse in the book and you’d be surprised how many people put this off.  You’re not screwing me – you’re screwing your fellow employees.  The longer you wait the higher the price they’ll have to pay and the less time the clock will be ticking on long-term capital gains tax.  Bad behavior but prevalent.  If you’re working at a startup and the founding team is promising that they’ll “get around to creating an employee stock option plan” soon – demand it now.  Minutes 11-16 in the video.

<< we then discussed the need to do trademarks on your company and your key brand names.  We told the horror story of the company that originally owned the URL groupon.com and lost it due to not having a trademark.  we thanked our sponsor, LegalZoom, for providing trademark services cheaply >>

4. Q: “If you have a term sheet on the table how should you leverage with other VCs?” A: You need to SUBTLY let other VC’s your speaking with know that you have a term sheet.  The best way is if they hear from third parties but if you can’t manage this it’s OK to tell them directly.  Just say, “listen, I don’t want to pressure you but I wanted to let you know that we received a term sheet that we’re considering.  We think we can take a couple of weeks but in case you were interested I wanted to be sure that you didn’t find this out at the last minute.”  I discussed the need to be careful of Gym Salesman VCs and “exploding” term sheets.  I also gave some tips on how to politely but successful stall the VC pressure to sign your term sheet quickly.  I think this section is so important that anybody raising VC should at least view this section.  There’s some stuff here that I even prefer not to put into writing.  Minutes 18.30 – 26.30.

5: Q: “What’s the best way to get a VC’s attention in an email” – I’ve written about this topic so more in depth is here on How to Access a VC as well as I Emailed a VC and Never Heard Back – What Now? First advice – don’t respond to a VC website that says “submit your business plan here” – if it’s read at all it will be read by an intern and likely be filtered before it reaches a decision maker.  Second – don’t send unsolicited emails to VCs.  I get them all the time and I try to respond to as many of them as I possibly can.  But one of the things that VCs look for is how you get access to us.  In the era of social networking if you can’t figure out how to get intro’d to me you probably aren’t cut out to be an entrepreneur.  Tough, but true.  So in the video I talked about the “stack rank” of intros: portfolio companies, entrepreneurs, lawyers as the main ones and other investors as the secondary way.  Never cold.  Never.  And I talked a lot about persistence in the video.  Starts at minute 41 – a very worthwhile piece to listen to.

6: @marklanday Q: “Do you make personal angel investments and if so what are your criteria?” I talked about the rules GRP has set up for allowing angel investments (has to be in an area we don’t typically invest, in a company that doesn’t have the ambition to build a big business or a company that GRP has turned down.  We don’t want to compete with our LPs.  I have a link on my blog to the angel deals I’ve done, which is here.  I also spent a bit of time talking about why I think angel investing is a mug’s game.  I typically do it just to support entrepreneurs I like, to learn about a space (you learn from the inside not by reading TechCrunch) and to build relationships with other investors.  To make money as an angel I believe you need to do at least 20 deals and have deep enough pockets to put wood behind 3-4 of them that succeed more than others.  If you want to understand why – check out the video starting at minute 49 or so.

7: Q: “Should I take an investment from a family member?” A: No.  Not if you don’t have to.  If you are thinking about angel investors please read this piece I did on Angel Funding Advice. I also did a piece on how to think about pricing on angel deals.  But quicker answer – here’s your stack rank: 1) knowledgeable entrepreneurs who have made a lot of money, are prolific angels, know other angels & VCs and know your industry / space 2) same as 1 but don’t know your space 3) know your space but don’t have hugely deep contacts.  But they do have money and they are realistic about angel investing. 4) business people in general who understand angel investing 5) doctors & dentists (metaphorically) who are realistic about angel investing.  Most are not. 6) friends & family.  I  know everybody tells you to start with F&F but here’s the thing.  Most likely your venture will fail (most do!) so why burn out your family & friends unless you have to.  Obviously if they are very wealthy or they fit categories 1-4 above I’d have a carve out.  Anyway, it cover this at length in the video around minute 57.

ALSO!

In the video we did a lengthy discussion on “the return of enterprise software” talking about companies: Atlassian, Jive Software, KickApps, Yammer and SquareSpace.  Most importantly we talked about my good friends at Okta who were financed by Andreesen Horowitz.  They have a great user proposition and a phenomenal team.  Check ‘em out!  I talk about the company in the video.  I think this section started around minute 27 but not 100% sure.

We covered the week’s M&A deals: Playdom and Kongregate and why Disney and GameStop made the acquisitions.

Let me know if you liked the format of the show.  Do more?  Do less?  Are the write ups worth doing or not? (they take time!! but if people like them I’ll do them).

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How to Acquire Customers by Marketing “Heroes”

by Mark Suster on July 26, 2010

Social Proof in Action …

Yesterday I wrote about the benefits of using social proof and authority in raising venture capital.  If you didn’t read that yet it might be worth having a quick skim as a primer.

Social proof is defined as “looking for others to guide our decisions” and is also one of the most important techniques in acquiring customers in your company.  Many of you have read or at least know the primary thesis of “Crossing the Chasm” the seminal book on marketing your products to mainstream consumers by Geoffrey Moore.  It influenced a generation of tech marketers.

The book popularized the technology adoption lifecycle curve that originally came out of Iowa State University shown below.  We all intuitively know this curve now but we don’t all market effectively to it.  Chris Dixon alluded heavily to it in his brilliant post on “Techies and Normals.”  People who are “innovators” or “early adopters” like to be at the cutting edge.  We like to use new product and gain benefits before our peers.  We are evangelists.  We check-in when we go to restaurants when everybody else is wondering when we’re going to put away our F***ing iPhones or Blackberries.  We have to be first (this image is worth a click, I promise).

In short, innovators and early adopters have faith that there will be benefits to using products that are unproven and even if they don’t they enjoy the process of using new stuff.  This applies to business users as much as to consumers.  Sometimes these markets never appeal to “normals” (Chris Dixon’s definition) and other times it needs to be more effectively marketed to normals.

So the early part of a technology company is about finding your hard core group of early adopters and making them passionate about your products.  You need to give them “back stage” passes to your company.  You need to give them advance notice of your product development or better yet let them help influence your direction.  Sure, they need a little social proof.  If they hear that Robert Scoble, Michael Arrington or Jason Calacanis loves your product they’re more likely to give it a try.

This is what drove early adoption at Twitter, FourSquare, Quora and is now driving people obsessively at FlipBoard.  I must be an early adopter rather than an innovator because I DO NOT have my knickers in a twist to get on FlipBoard.  It looks cool, but I can wait.

But here’s the thing – the early & late majority will never come without social proof.  These are the people who want to see ROI studies (business), read NY Times reviews by David Pogue or WSJ reviews by Walt Mossberg (consumer).  And the key to understand how to market to these people is to understand the point made in the book “Yes” by Robert Cialdini.  Regarding “social proof” he says,

“Earlier we described the importance of testimonials in trying to sway others’ opinions in your direction.  The results of this experiment [the one on hotels listed in my previous post] suggest that the more similar the person giving the testimonial is to the new target audience, the more persuasive the message becomes … You should begin not with the testimonial you’re most proud of, but with the one whose circumstances are most comparable to your audiences.”

This is where heroes come in.  Heroes are those every day users of your product who are not overly senior in ranks but are in charge of implementing your solution within their company.  If they’re consumers they’re just everyday people like you and me.

Salesforce.come is brilliant at marketing heroes and I think Marc learned it in turn from Oracle.  We would take every day users from our customer base and make them heroes.  Here are some examples of heroes in action:

  • A testimonial / quote from a hero on the banner on the home page of your website with their image and a link to a case study on how they used the product
  • Speaking at a “city tour” in which Salesforce.com sales reps and executive management were present.  Heroes told our success stories, not us.
  • Leading breakout sessions at our annual conference – DreamForce
  • Speaking to industry analysts at Gartner Group, Aberdeen, IDC, Yankee Group, etc.
  • Taking reference calls from prospects considering using our products

Marketing heroes is brilliant and you should find ways to implement in your organization.  On the one hand the early & late majority are more apt to listen to the benefits of your products from their peers through social proof than from any corporate bumpf you can produce to convince them of the benefits of your product.

On the other hand, what better way to build strong relationships with your company’s strongest supporters.  How often do every day employees get to appear on the home page of a major website, speak at a conference or get to talk with market analysts?  You’re elevating them in ways their own organizations probably do not.  And in turn you get not only strong endorsements but even more loyal future supporters.

Think about this – what is more powerful – a VC who tells you how great he/she is or when you read your peers reviews on The Funded?

And heroes work on the consumer side, too.  Ever notice all those iPad billboards are just ordinary users like you and me sitting on a couch using a product that they know you’re going to love?  OK, I know Apples has an unfair advantage – but the emotion their going after is social proof.  People like you use this product.  It’s easy.  It’s what they do when their sitting on their couch watching TV.  Everybody is doing it.

How are you going to cultivate and gain the support of your company’s heroes?  How will you work with your heroes to gain more early adopters or to market the early majority more effectively?  We already know from Cialdini that this is even more important than your putting a link to a press articles yet how much time do you spend trying to market these to everybody?

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A Guide to Using Authority & Social Proof in Fund Raising

I recently read a book I’d highly recommend to every reader of this blog called “Yes, 50 Scientifically Proven Ways to be Persuasive” by Robert B. Cialdini who is also author of a very well received book called “Influence” (which I plan to read). “Yes” was given to me by one of my favorite angel [...]

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Want to Know How VC’s Calculate Valuation Differently from Founders?

Back in 1999 when I first raised venture capital I had zero knowledge of what a fair term sheet looked like or how to value my company.  Due to competitive markets we ended up with a pretty good term sheet until we needed to raise money in April 2001 and then we got completely screwed. [...]

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Don’t Take the Little Things in Life for Granted

Yesterday I wrote about the importance of choosing happiness.  Today I want to write about a related topic: not taking the little things in life for granted.  I promise not to turn this blog into a personal self-help blog!  But today is a special day and I’m thinking about this topic so please humor me just [...]

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Life is 10% How You Make It and 90% How you Take It

Startups are hard.  When you read the press you only read the glamorous bits.  You read about Mark Zuckerberg or the guys at FourSquare, Twitter or Zynga.  But that’s a bit like reading about your state lottery winner and feeling bummed out because you haven’t won despite years of trying.  The reality is that most [...]

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What’s Really Going on in the VC Industry? What Does it Mean for Startups?

Lots of discussion these days about the changes in the VC industry.  Here’s my take: 1. The VC industry grew dramatically as a result of the Internet bubble – Before the Internet  bubble the people who invested in VC funds (called LPs or Limited Partners) put about $50 billion into the industry and by 2001 [...]

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This Week in VC with Rick Smith of Crosscut Ventures

We started this week’s show with a Q&A session where I answered viewer questions about fund raising and the VC industry.  If you enjoy this blog I think you’ll enjoy watching the first 14 minutes of this video (just click on the image of me below).  Heck, stick around and watch me discuss the seed [...]

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Doing the Right Things is More Important than Doing Things Right

Yesterday I wrote a post about top-down versus bottom-up thinking. There is a corollary to that advice, which is “doing the right things is more important than doing things right.”  Sounds simple but in practice I promise you most organization fall into the latter trap. Here’s how it goes: You have a business development group [...]

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The Benefits of Top-Down Thinking & Why it is Critical to Entrepreneurs

For the first 5 years of my career I was a “bottom up” thinker and worker.  I assembled tons of data, grouped things, found results and drew conclusions.  It was difficult to make the transition to a “top down” thinker but as a senior executive – and as an entrepreneur – you’re far less effective [...]

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